The business of logistics and shipping has been rapidly advancing in the last decade, and because of this there are new services being offered and more and more things are being shipped all the time. The world has become a smaller place because of technology and the ability to control deliveries all over the world using only a smartphone and an internet connection. The business of shipping and delivery has been getting smarter and smarter, causing fierce competition in the industry. Today there are several different models and technologies being offered and more coming on the horizon.
- Last Mile Delivery: Previously an underappreciated aspect of the client customer interaction. Last mile delivery is now getting a lot of attention, as it is an area where companies can compete. The two models are omnichannel shipping where one company handles the logistics right to the destination, and the other is multi-channel and even crowd sourcing. Both options have their advantages, but if costs are equal, one would assume that the less a package changes hands, the more secure the process is for the customer.
- Sensitive Cargo: Another area of specialty that is becoming big business is the shipping of dangerous or extra fragile items. Not every item is suited to be shipped by normal procedures. There are numerous items that need to be transported daily that require special skills, engineering, and equipment to be handled safely. Precious artworks, exotic animals, high-tech laboratory equipment, and dangerous chemicals all have their own set of hazards. Some independent contractors have become specialists in the safe handling of exotic cargo, but it can be an expensive service to use, depending on permits, special machinery, and the amount of crew required to ensure the safety of the mission. Delivering satellites to launch for example, can cost several million.
- White Glove Services: White glove services are services that go beyond the standard delivery protocol. These days the interest for white glove services has increased for two reasons. One, because more and more people have become aware that it exists, and secondly, because of the rise in thefts of packages left outside the property by the delivery companies. White glove services are more than just delivery in person, it can involve bringing the item into the business or residence and not only assembling the product, but also confirming that it is in working order. Which might not seem important if it is a piece of furniture, but much more valuable if the product was an expensive piece of laboratory equipment.
It used to be if you wanted something you had to go and get it yourself, and then you had to figure out how to put the thing together and make it work. Now we can order almost anything from anywhere and have high confidence about where it is, when it will get to you, and that someone will make sure it is working when it arrives. That is quite a change, and the best part is that shipping costs have not changed a lot while the services have expanded greatly.
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